John H. Higgins, Jr. currently serves as the Area Vice President of Operations for Spectrum Communications in North Ohio and Western Pennsylvania. John has been in this capacity since relocating to NE Ohio in 2011. Mr. Higgins oversees 1.2million customer operation, with nearly 1500 employees and annual revenue approaching $2 Billion.
Prior to moving to Northeast Ohio in 2011, John was located in St. Louis, Missouri for six years, employed by Charter Communications. John served as the Corporate Vice President of Customer Operations overseeing a 4500 seat world-wide customer service organization, with over 3000 employees, a $500M P&L, and handling over 60 million phone calls annually in four verticals: Sales, Retention, Billing and Repair.
John began his tenure with Charter in 2003 as the Corporate Vice President of Government Affairs and Franchising, where he was directly responsible for the nationwide administration and renewal of nearly 4200 franchise assets valued at over $9 Billion. John led a staff of 42 government relations professionals across four operating Divisions in 40 states.
Mr. Higgins started his professional career with the New York State Legislature, working for State Assembly Member Steven Sanders from 1985 to 1995. John held numerous positions over this time, culminating in the Chief-of-Staff role. In this capacity, John oversaw the day-to-day operations for the Assembly Member’s Legislative and District Office.
John has been actively involved in numerous organizations in Northeast OH, including serving on Boards of Directors for the Greater Cleveland Red Cross; the Greater Akron Chamber; and Victory Gallop. Furthermore, John actively supports Kids4Kids and St. Jude Children’s Research Hospital. John is married to Debbie and the proud father of five sons.